The agreement between you and Pretty Fast Limited when you use our website and order parts. Questions? Email orders@prettyfast.co.nz.
Pretty Fast Limited
104 Leonard Road, Mount Wellington, Auckland, New Zealand
orders@prettyfast.co.nz
Last updated: 10 August 2026
In short: You upload a design, we manufacture parts from it and send them to you. You are responsible for the design and its intended use. Our design-for-manufacture checks catch most common issues, but they may not catch everything. If the parts we make are not right, tell us within 14 days and we will remake them or refund you in accordance with clause 12. If you are a consumer, the Consumer Guarantees Act 1993 gives you rights in addition to these Terms, and nothing in these Terms takes those rights away.
These Terms of Service ("Terms") are a binding agreement between Pretty Fast Limited ("Pretty Fast", "we", "us") and the person or legal entity acquiring or using the Services ("you", "your", the "customer"). They cover our website, quoting tools, and the manufacture and supply of parts (together, the "Services").
By creating an account, submitting an order, or using the Services, you confirm that you have read and agree to these Terms. If you do not agree, do not use the Services.
If an individual creates an account, submits an order or uses the Services on behalf of another person or organisation, that other person or organisation is the customer, and the individual confirms that they have authority to bind the customer to these Terms.
In these Terms, a "working day" means a day other than a Saturday, Sunday or public holiday observed in Auckland.
You upload a design file, such as a DXF, DWG, STEP, EPS or AI file, or create a design using our online tools (your "Design"), and we manufacture parts from it. We may also perform secondary operations such as folding, tapping, countersinking and powder coating.
You may submit only Designs that you have the right to have manufactured. See clause 6.
We may refuse or withdraw access to the Services where someone breaches these Terms, interferes with the site, infringes intellectual property, or submits work we will not take on under clause 7.
You need an account to order. You must be 18 or older to create an account or place an order.
Keep your login details secure. You are responsible for activity on your account, and you should tell us promptly if you think someone else has access to it. We are not responsible for loss caused by someone else using your account unless that loss resulted from our failure to take reasonable care. If you are a consumer, this does not affect your rights under the Consumer Guarantees Act 1993.
You can ask us to close your account at any time. We may suspend or close an account that is being used to breach these Terms or the law.
You keep ownership of your Designs. You grant us a non-exclusive licence to store, copy, process and modify your files only as reasonably necessary to provide the Services, including quoting, manufacturability checks, manufacture, quality control, delivery, support and keeping legally required business records. That licence includes use by service providers and subcontractors who assist us and are subject to appropriate confidentiality obligations.
We will not use your Designs for marketing, promotion, benchmarking or training machine-learning models unless you give us separate written permission. We will not make that permission a condition of placing an order.
By default, we retain each Design file for 90 days after it is uploaded or last used for an order, whichever is later. You can change the retention period in your account settings. Keep your own copies because we do not guarantee permanent archiving. Deletion from active systems may take a reasonable time to propagate through secure backups. We may retain limited information for longer where reasonably required by law, for tax or accounting records, to investigate security incidents, or to establish, exercise or defend legal claims. We will not retain personal information for longer than it may lawfully be used.
If you select a retention period that expires before the end of a period in which you may make a claim, we may no longer hold the relevant Design when the claim is made. This may limit our ability to determine whether an issue arose from the Design or our manufacture and may affect the Make It Right promise as explained in clause 12. It does not limit any right or remedy that cannot lawfully be limited.
We treat your Designs as confidential.
We handle personal information in accordance with the Privacy Act 2020 and our Privacy Policy, available on our website.
If you give us someone else's details, such as a delivery contact, site contact or colleague on your account, you confirm that you are entitled to do so and have told them why their details are being provided to us. We may contact them where required to complete an order or to meet our obligations under the Privacy Act 2020.
You warrant each time you submit a Design that:
You indemnify us against third-party claims, losses and reasonable legal costs arising from a breach of that warranty. We will tell you promptly about any claim and will not settle it without your agreement, which you must not unreasonably withhold or delay. If you do not respond within 10 working days after we ask, we may take reasonable steps to protect our position. You may participate in the defence at your cost, or we may ask you to take it over. This indemnity does not apply to the extent a claim was caused by a change we made to the Design other than at your direction.
If we receive a credible infringement claim, we may pause or cancel the affected order and refund any amount paid for parts that we do not supply.
As between you and us, we own the intellectual property in our Services, production processes and production materials, including nesting layouts, CAM files, machine instructions, tooling and fixture designs, and quoting logic. We agree that those materials belong to us even where they are created in connection with your order. This does not give us ownership of your Design.
If you send us suggestions or feedback about the Services, we may use them without restriction or payment to you.
Before submitting each order, you must certify that no Design or resulting part is designed or intended as a weapon, firearm, firearm component, ammunition component, suppressor, explosive or destructive device, or to manufacture, assemble, complete, repair, modify, convert, conceal or facilitate the use of one.
Before submitting each order, you must also certify that, for every Design in the order, you either own the relevant intellectual property rights, are authorised to act for the rights holder, including your employer or client, or otherwise have all licences or permissions needed to let you, us and our subcontractors use the Design and manufacture the parts for the order.
We may decline to quote for, or manufacture, anything we reasonably consider in good faith to be:
We do not review every order before it enters our automated process, and we may identify a problem at any stage. If we reasonably determine that an order falls within this clause after confirmation, we may pause or cancel the affected order. If we cancel, we will refund the amount paid for anything we do not supply.
You remain responsible for ensuring that your Design and the manufacture, possession, sale, transfer and use of the parts are lawful.
We manufacture to the geometry and selections in your order. Unless we have agreed in writing to provide a design or engineering service, we do not:
You are responsible for the Design, dimensions, material selection and suitability of every part for its intended purpose.
Our automated design-for-manufacture ("DFM") checks are designed to identify most common manufacturability issues, such as undersized holes, thin walls, broken geometry and oversize parts. They may not identify every issue. We will endeavour to identify other apparent manufacturing problems before cutting begins, but you must ensure that your Design meets the guidelines for the selected material published at prettyfast.co.nz/materials. A Design passing our DFM checks is not a guarantee that it is free of issues or suitable for its intended use.
Where our system repairs a file-format issue, such as an open contour, duplicate entity or unclosed polyline, it will do so without intending to alter your designed dimensions, material selection or substantive geometry. If we identify an issue that requires your input, we may pause production until it is resolved, and the estimated lead time may change.
We send an order confirmation and invoice immediately after you submit an order. A contract is formed when we send the order confirmation.
All monetary amounts are in New Zealand dollars unless we clearly state otherwise.
During order configuration, prices are shown exclusive of GST and are clearly labelled as such. At checkout, GST is shown separately and included in the total before you place the order. The checkout total covers the parts, selected secondary operations, freight and GST. We do not add charges afterwards except default interest and reasonable collection costs under this clause, or storage charges under clause 10.
Our quoting is automated. If a quoted price contains an obvious system or manifest error that a reasonable person would recognise, we will tell you promptly. We may cancel the affected order and provide a full refund, or you may confirm the order at the corrected price.
We may classify an account or order as consumer or trade using information reasonably available to us, including the account email domain and the delivery and billing addresses. You do not need to make a separate declaration for that administrative classification. However, contracting out under clause 15 requires the separate trade-account acknowledgment described there. Our classification does not determine your legal status. The Consumer Guarantees Act 1993 applies only where its statutory requirements are met, based on the true nature and purpose of the acquisition.
Unless you have an approved credit account, we take payment before manufacture. Card payments are handled by our payment processor, and we do not store your full card details. Approved credit accounts are for business customers only. Credit account invoices are due on the 20th day of the month following the invoice date. We may charge default interest at 2.5% per month, calculated daily on a simple, non-compounding basis from the due date until payment, recover reasonable collection costs, and hold delivery of open business orders while an amount is overdue.
Keep your account and billing details accurate. If you think there is an error in an amount charged, tell us and we will investigate and respond within 3 working days. If you are a consumer, this does not affect your rights under the Consumer Guarantees Act 1993.
Lead times are estimates given in good faith. They are measured in working days from order confirmation to dispatch, and transit time is additional. We will tell you promptly if we expect to miss an estimate by a material margin. You may wait or cancel any part of the order that has not been locked for production, subject to clause 11.
We are responsible for loss of or damage to the parts during delivery. Risk passes to you when the parts are delivered to the delivery address in your order or collected by you or your representative. If you authorise unattended delivery, the parts are delivered and risk passes when they are left at the delivery address in accordance with your instructions. Title remains with us until you have paid in full.
We will provide tracking information when your order ships, where tracking is available. Carrier delays may be outside our direct control, but this does not change our responsibility for the parts during delivery or any applicable delivery guarantee under the Consumer Guarantees Act 1993.
Please inspect the packaging and parts on delivery. If there is visible transit damage, photograph the packaging and parts immediately and notify us promptly at orders@prettyfast.co.nz. Also tell us promptly if anything is short or missing. A delay in notifying us does not remove any right you have under the Consumer Guarantees Act 1993, but we are not responsible for additional loss caused by an unreasonable delay where prompt notice could have prevented that loss.
If completed parts awaiting collection remain uncollected for more than 10 working days after we tell you they are ready, we may charge reasonable storage costs notified to you in advance. If they remain uncollected 30 days after written notice, we may dispose of them in accordance with applicable law. This does not permit us to avoid any statutory obligation to you.
Neither party is liable for delay or failure to perform, other than an obligation to pay money already due, caused by an event beyond its reasonable control, such as an earthquake, severe weather, fire, flood, cyberattack, utility failure, key supplier failure, industrial action or government action. The affected party must take reasonable steps to reduce the effect of the event. If it continues for more than 30 days, either party may cancel the affected part of the order, and we will refund amounts paid for anything not supplied. This paragraph does not limit any right or remedy that cannot lawfully be limited under the Consumer Guarantees Act 1993.
You may cancel an order within one hour after we send the order confirmation and receive a full refund to your original payment method, even if the order status changes during that hour.
After that first hour and until the parts are marked as locked for production in our system, you may cancel the order and receive the order value as store credit in your Pretty Fast account.
Store credit is valid for 12 months from the date it is issued. At your request, it may be transferred to another Pretty Fast user account held by the same legal entity, as reasonably verified by us. A transfer does not extend or restart the original 12-month validity period. Store credit is otherwise not transferable and is not redeemable for cash. We may, at our sole discretion, pay all or part of an unused store-credit balance to the account holder in cash at any time.
If you are a business customer and permanently cease trading, any remaining store-credit balance held by you expires and becomes void when you cease trading, except to the extent applicable law requires otherwise. A temporary suspension of operations does not, by itself, count as permanently ceasing trading.
Once parts are locked for production, any cancellation, refund or store credit for a change of mind is at Pretty Fast's sole discretion. Custom parts have little or no resale value, and we may already have committed material and production capacity.
To request cancellation, use the cancellation function in your account, if available, or email orders@prettyfast.co.nz. The time we receive the request determines which cancellation option applies.
This clause applies to change-of-mind cancellations only. It does not limit clause 12 or any right or remedy available under the Consumer Guarantees Act 1993 or other applicable law.
If the parts we made are not right, tell us within 14 days after delivery and we will either remake them at our cost or refund what you paid. We will choose the remedy. You do not need to prove that the issue is serious, and there is no restocking or handling fee.
Email orders@prettyfast.co.nz with your order number, the affected parts and clear photos showing the issue. We may ask you to return the parts so we can work out what went wrong. If we do, we will pay reasonable return freight. Do not send anything back before we ask. If a remake still is not right, we will refund you instead of trying again.
If your selected file-retention period has expired and we no longer hold the relevant Design, we will still assess your claim using the evidence reasonably available, which may include the parts, photographs, measurements and our order records. We will provide the applicable remedy for a genuine manufacturing defect that can be identified from that evidence. However, if an issue with the submitted Design or file is a plausible cause and the missing file means we cannot reasonably determine whether the problem arose from the Design or our manufacture, we may decline a remake or refund under the Make It Right promise. The absence of the file does not automatically bar a claim.
The Make It Right promise does not cover:
We may decline a claim that is plainly not made in good faith. If we do, we will explain our decision in writing.
The Make It Right promise is in addition to your legal rights. If you are a consumer, your rights under the Consumer Guarantees Act 1993 apply for a reasonable period, which may be longer than 14 days. The 14-day limit, your selected file-retention period and the evidential limitation above do not restrict those rights. We will assess any statutory claim on the evidence reasonably available. See clause 14.
Parts that match your order and meet the tolerances published at prettyfast.co.nz/materials conform to your order. Those tolerances form part of these Terms.
Some characteristics are inherent in the processes we use and are not faults where the parts otherwise meet our published tolerances. These may include cut-edge striation, taper and dross; heat discolouration near cut edges; minor burr; mill scale, coil set and surface variation in mill-finish material; handling marks; tooling witness marks and minor cracking on the outside of bend radii; and, for powder coating, orange peel, minor inclusions, gloss and colour variation between batches, thin coverage on edges and rack marks. If you are a consumer, clause 14 still applies.
Unless your order specifies certified material and we confirm that selection in writing, material is supplied to ordinary commercial grade.
We do not undertake to keep repair facilities or spare parts available because every part is custom-made to your Design. This notice is given for the purposes of section 42(1) of the Consumer Guarantees Act 1993. You may reorder while we retain the relevant Design file, but you should keep your own copy.
If you are a consumer, the Consumer Guarantees Act 1993 provides guarantees that may include that goods are of acceptable quality, match their description and arrive within a reasonable time, and that services are carried out with reasonable care and skill. These guarantees cannot be excluded, and nothing in these Terms excludes them.
If goods do not meet a guarantee and the failure can be remedied, you may require us to remedy it within a reasonable time. If we do not, you may have it remedied elsewhere and recover reasonable costs, or reject the goods where the Act permits. If the failure is of a substantial character, you may reject the goods and choose a refund or replacement, or keep them and claim compensation for the reduction in value. You may also be entitled to compensation for reasonably foreseeable loss.
For a failure relating to a service, you may require us to remedy it within a reasonable time. If we do not, you may have it remedied elsewhere and recover reasonable costs, or cancel where the Act permits. If the failure is of a substantial character or cannot be remedied, you may cancel or claim compensation for the reduction in value. This is a summary only and is not a complete statement of your rights.
You may take an eligible claim to the Disputes Tribunal, which currently hears claims up to $60,000, or make a complaint to the Commerce Commission. Nothing in these Terms prevents that or requires a consumer to use arbitration.
Every limit and exclusion in these Terms applies only to the extent permitted by law. None limits a right or remedy that cannot lawfully be limited under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.
The fitness-for-purpose guarantees in sections 8 and 29 of the Consumer Guarantees Act 1993 depend on the circumstances, including whether you made a particular purpose known and reasonably relied on our skill or judgement. Clause 8 explains the limited role of our automated manufacturing service in relation to the Design and intended use of your parts.
The contracting-out provisions in this clause apply only where you and Pretty Fast are both in trade, the parts or services are supplied and acquired in trade, this agreement is in writing, it is fair and reasonable for the parties to be bound by them, and an authorised representative of the customer has separately acknowledged in writing that the customer is in trade, will acquire the relevant parts or services in trade, and agrees to contract out as set out below. The separate acknowledgment is additional to general acceptance of these Terms. An administrative trade classification alone is not enough.
Where those requirements are satisfied, you and we agree that the Consumer Guarantees Act 1993 does not apply under section 43(2) of that Act, and that sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply under section 5D of that Act. By giving the separate acknowledgment, you confirm that you have had a fair and reasonable opportunity to consider this clause and obtain legal advice.
The Make It Right promise in clause 12 applies to business and consumer customers alike.
Retention of title and security interest. For a business customer, title to parts remains with us until you have paid all amounts due for the relevant order. Until title passes, you must keep the parts identifiable and must not grant another security interest over them. You grant us a purchase money security interest in the parts and their proceeds under the Personal Property Securities Act 1999 and agree that we may register a financing statement. You waive your right under section 148 to receive a copy of the verification statement. To the extent permitted by law, sections 114(1)(a), 133 and 134 do not apply, and you waive your rights under sections 116, 120(2), 121, 125, 126, 127, 129 and 131. Any inspection or recovery of parts must be carried out lawfully and with reasonable notice unless urgent action is reasonably necessary.
Insolvency. Tell us promptly if you become insolvent or are placed in liquidation, receivership, voluntary administration or statutory management, or have a statutory demand served on you. If that happens, we may suspend or cancel uncompleted orders, withdraw credit and require immediate payment of amounts due, subject to applicable insolvency law.
Entire agreement. These Terms, the documents they incorporate, the quote, checkout information and order confirmation are the whole agreement between us. Terms in your purchase order or standard conditions do not apply unless we agree to them in writing. To the extent this paragraph excludes reliance on pre-contract representations for an in-trade transaction, it is agreed under section 5D of the Fair Trading Act 1986 and only where the requirements of that section are satisfied. It does not apply to fraud.
Read this clause alongside clause 14. Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, our obligations under clause 12, or anything else that cannot lawfully be limited.
We do not promise that the website will always be uninterrupted, timely, secure or error-free, and we may change, suspend or withdraw features. This does not affect an order we have already accepted or any statutory right.
If you are a consumer, this clause does not limit or exclude any right or remedy that cannot lawfully be limited under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable law.
If you are a business customer, and subject to the above:
A small part can be incorporated into a large and valuable assembly, and we may not know what depends on it. The limitation above is intended to allocate a risk that cannot reasonably be priced into each custom part.
Tell us about any claim as soon as reasonably possible so we can investigate while the evidence remains available. Late notice does not automatically bar a claim, but we are not liable for additional loss that prompt notice would reasonably have avoided. Our liability is reduced to the extent that loss was caused or contributed to by your Design, instructions, acts or omissions.
You indemnify us against third-party claims, losses, damages and reasonable legal costs to the extent they arise from your material breach of these Terms, unlawful misuse of the Services, Design, or breach of another person's rights. Clause 6 applies to intellectual property claims.
If you are a consumer, this clause applies only to the extent permitted by law and does not require you to indemnify us for our own breach, negligence or unlawful conduct.
Information on our site may occasionally contain an error or be out of date, including pricing, lead times, material availability or specifications. We may correct it at any time. If an obvious error affects an order, clause 9 applies. We will not use this clause to avoid an order merely because it has become less profitable or convenient to perform.
Do not copy, resell or exploit any part of the Services, or interfere with the site or anyone else's use of it, without our written permission.
Our site may link to third-party sites. We do not control them and are not responsible for their content, products or policies. This does not limit any responsibility we have under New Zealand law for a representation we make about a third party or its products.
We may update these Terms by posting a new version on our website. The version in force when we send your order confirmation governs that order. Changes do not apply retrospectively to an order we have already accepted. Continued use of the Services after a change means the updated Terms apply to future orders.
Talk to us first by emailing orders@prettyfast.co.nz. We will acknowledge your message within 2 working days and aim to give you a substantive response within 10 working days.
Consumers may take an eligible claim to the Disputes Tribunal or make a complaint to the Commerce Commission. Nothing in these Terms prevents that.
For a business dispute that is not resolved within 10 working days, senior representatives of both parties will negotiate in good faith for a further 15 working days. Either party may then propose mediation in New Zealand, with mediation costs shared equally unless agreed otherwise. This process does not prevent either party from seeking urgent injunctive relief, making an eligible Disputes Tribunal claim, or suing for an undisputed debt.
New Zealand law governs these Terms. If you are a business customer, you and we submit to the exclusive jurisdiction of the New Zealand courts. Otherwise, those courts have non-exclusive jurisdiction. Nothing limits the jurisdiction of the Disputes Tribunal.
Delay in enforcing a right is not a waiver. If any part of these Terms is unenforceable, it is severed and the rest remains in effect. You may not transfer your rights without our consent. We may transfer ours to a purchaser of our business if your rights are not reduced, and may subcontract while remaining responsible to you. Our subcontractors have the benefit of clauses 16 and 17 to the extent permitted by the Contract and Commercial Law Act 2017. Nothing creates a partnership, joint venture or agency relationship.
Questions, cancellation requests and claims: orders@prettyfast.co.nz
Pretty Fast Limited
104 Leonard Road, Mount Wellington, Auckland, New Zealand
Last updated 10 August 2026 · Earlier versions are available on request
